Leadership and Management (Learning)

RTO PROVIDER CODE: 91151 CRICOS CODE: 02668F

WRITTEN EXAMINATION

Course : BSB80120 Graduate Diploma of Management (Learning)

Unit Code and Name: BSBLDR601 Lead and Manage Organizational Change

Time allowed: 2 Hours

Assessment type: Examination

Name of the Student: ______________________________________________________

Student ID number: ______________________________Section: __________________

Student’s Signature: _______________________________Date: __________________

For Office use only:

Feedback

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Purpose and context:

To be assessed as competent in this unit you must provide evidence that you can:

1. Develop Change management strategy

2. Implement Change management strategy

3. Evaluate Change management strategy

The following table maps the final assessment activity against the Elements and performance criteria of BSBLDR601 Lead and Manage Organizational Change.

Instructions:

1. This assessment item has four parts. Part A has Multiple Choice questions and Part B has Short answer questions and Part C has an Essay type long answer question

1. In order to be treated as competent, you have to attempt all sections and demonstrate satisfactory performance.

1. Answer all questions.

1. In case of any doubt, contact/email your trainer.

Part A : Multiple Choice Questions

Tick () or circle clearly the most appropriate answer:

1. When leaders or managers are planning to manage change, some key principles should be kept in mind. One of them is,

a) Different people react differently to change

b) Make decisions on your own

c) Change is not costly affair

d) During change project, do not use technology too much

1. It is important to review existing policies and practices before a change management initiative. How it can be done?

a) Conducting meetings with all staff, managers and supervisors

b) Analyzing past performance data and results

c) Through a survey done internally

d) All of the above

1. Darren is recently appointed as Chief of Change management project in an organization. Since his joining Darren is considering few options like, maintaining a flat organizational team structure, making reporting processes minimum and informal (wherever possible), and involve people with high energy and relevant skills in the leadership.

Which of the following statements is correct in relation to the above scenario?

1. Darren’s approach is appropriate

1. Darren should change the team structure as it does not support change

1. Darren should adopt a robust reporting process in order to take exercise control

1. Leadership is not that important issue during change

1. A risk mitigation strategy may include,

1. Roles and responsibilities for developing and monitoring strategy

1. Resources and timelines

1. Conditions present in order for risk level to be acceptable

1. All of the above

1. SWOT is commonly suggested method for:

1. Managing challenges and opportunities

1. Implementing a new process

1. Building trust among the employees

1. PEST analysis

1. Developing a Change Management strategy may include:

a) Undertaking cost-benefit analysis

b) Identify barriers to change

c) Obtain approvals and assign resources to the project

d) All of the above

1. To effectively manage consultation after a change has been announced, you should plan,

1. Announce the change

1. Arrange consultation activities, updating draft project and training plans

1. Commencing implementation

1. All of the above

1. There are a number of organizational development programs and techniques that can be applied to improve attitudes, behavior and work relationships (of employees), all of which can help to improve productivity and the quality of work. Organizational development techniques may include,

1. Surveys of staff to identify current attitudes and to seek input from staff on ways to resolve issues

1. Engagement in process consultation by seeking input from staff

1. Team and intergroup development to facilitate the sharing of knowledge and skills

1. All of the above

1. Implementing change may NOT include;

a) Monitoring change in political environment

b) Developing communication or education plans

c) Activate strategies for embedding the change

d) Conduct regular evaluation and review

1. There can be formal or informal reward systems in organizations to encourage behaviors of employees during change implementation. Informal approach of providing recognition may include –

a) Company reward programs

b) Celebration at lunch

c) Access to further learning/training i.e., sending employees to TAFE

d) Promotion or increased pay

Part B -Short answer questions

1. Briefly describe the components of a change management project plan.

· The components of a change management project plan are understood as plans or ideas that should be considered and incorporated in a project that needs a change. This change ensures the greatest success of the project. They are as follows.

1.Assessments of various aspects regarding the organisation in the first place and then about the project in particular will yield a greater result. The organisation should be ready and willing to accept the changes. It can be aspects regarding finance, culture of the organisation

2.The second aspect of change management is to know the understanding level of the employees. For this communication and understandable communication plays a major role. The organisation should know how the employees are able to understand and accept the changes.

3.The next important aspect of getting the right guidance from the top executives and management through sponsors. If the right sponsor is given then the change in a project will be a success.

4.The managers and supervisors should be trained in such a way that they in turn train their group or their team for success. Training and motivation should be given at all levels.

5.Different kind of resistance from various levels should be analysed and expected. The solutions for the same should also be prepared in advance.

Implementing ideas at all level is a major issue.

7.Due recognition should be shown to the employees for their contribution. This will encourage them to do better.

1. Why is it necessary to analyze strategic planning during a change process? Give reasons.

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1. Explain the use of SWOT analysis in developing a change strategy.

· SWOT is an acronym for strengths, weaknesses, opportunities and threats. The SWOT analysis helps you see how you stand out in the marketplace, how you can grow as a business and where you are vulnerable. This easy-to-use tool also helps you identify your company’s opportunities and any threats it faces. The process takes account of both the internal and external factors your company must navigate.

SWOT analysis is used for following reasons in developing a change strategy;

· Brainstorming and Decision making:

A SWOT analysis is a useful tool for brainstorming and strategic planning. There is greater chance of getting more value from a SWOT analysis if conducted it with a specific objective or question in mind. For example, you can use a SWOT analysis to help you decide if and how you should:

· take advantage of a new business opportunity

· respond to new trends

· implement new technology

· deal with changes to your competitors’ operations.

· Building on strengths:

A SWOT analysis will help you identify areas of change project that are performing well. These areas are your critical success factors and they give your business its competitive advantage.

Identifying these strengths can help make sure to maintain them so the organization won’t lose your competitive advantage. Growing business involves finding ways of using and building on these strengths.

· Minimizing Weakness:

Weaknesses are the characteristics that put the organization at a disadvantage to others. Conducting a SWOT analysis can help to identify these characteristics and minimize or improve them before they become a problem. When conducting a SWOT analysis, it is important to be realistic about the weaknesses in the business to deal with them adequately

· Counteracting threats:

Threats are external factors that could cause problems for your business, such as changes to the market, a competitor’s new advertising campaign, or new government policy. A SWOT analysis can help to identify threats and ways to counteract them, depending on strengths and weaknesses.

· Addressing individual issues:

Conducting a SWOT analysis to address individual issues, such as:

· staffing issues

· business culture and image

· new product development

· organizational structure

· advertising

· financial resources

· operational efficiency.

1. Why do staffs resist change in organizations? Given examples.

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1. Why is the cost benefit analysis extremely important for a change management? Discuss.

· A cost-benefit analysis is a process of comparing the projected or estimated costs and benefits (or opportunities) associated with a project decision to determine whether it makes sense from a business perspective.

Generally speaking, cost-benefit analysis involves tallying up all costs of a project or decision and subtracting that amount from the total projected benefits of the project or decision. (Sometimes, this value is represented as a ratio).

It is important because: –

· It is data-driven: Cost-benefit analysis allows an individual or organization to evaluate a decision or potential project free of opinions or personal biases. As such, it offers an agnostic and evidence-based evaluation of your options, which can help your business become more data-driven and logical in how it operates.

· It makes decisions simpler: Business decisions are often complex by nature. By reducing a decision to costs versus benefits, the cost-benefit analysis can make them less complex.

· It can uncover hidden costs and benefits: Cost-benefit analysis forces you to sit down and outline every potential cost and benefit associated with a project, which can help you uncover less-than-obvious factors, such as indirect or intangible costs.

·

1. Why is it important to have regular consultation and communication during change management?

· Effective communication could be a two-way strategy, any place everyone tunes in to what the others should state and thinks about what it implies that, and correspondingly is tuned in to.

At the point when people impart adequately, it’s simpler to discuss imperative information, share contemplations or incite encourage. there’s a heartier understanding of another person’s point of view and thusly the situation, bringing about higher intellectual process and a ton of property answers for issues.

As direct as communication shows up, a ton of what we will in general attempt to impart to other people (and what others attempt to convey to us) gets misconstrued, which may bring about mishaps, struggle and disappointment at the work.

Consultation is that the method by that organization should analyse the event of structures, systems, practices and issues with basic concern with laborers or their agents.

Consultation doesn’t remove the right of directors to oversee as they need to at present form a definitive call. Nonetheless, it will force A commitment that the perspectives on representatives are needed and respected on issues that affect those workers before determinations are taken. In choosing the best approach to meet this commitment, managers should consider the effect of the trouble on specialists’ wellbeing and wellbeing, and the manner in which compelling and intentional consultation on the trouble is accomplished.

Consultation includes businesses effectively looking for and so considering the perspectives on representatives prior to making a decision. It includes two-route communication with bosses giving information and representatives assuming up the liability of effectively partaking inside the technique.

A significant standard of consultation is arriving at satisfying result on a trouble or point that is acceptable to all or any gatherings and people, and moves towards a more secure and more beneficial environmental factors.

1. Explain external environment’s impact on organization’s change management strategy. Give examples.

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1. How would you measure the success of your change management project?

· The success of the change management project can be measured in 3 categories. The actual measure used in each category is highly project-dependent. They are:

7. Measuring Organizational Performance:

The first category of measurement is organizational performance. These measures are associated with the project achieving the desired outcomes for the organization. Organizational performance metrics should answer the question, “Did the initiative deliver what was expected?” Here are some examples for organizational performance metrics:

· Performance improvements

· Adherence to project plan

· Business and change readiness

· Project KPI measurements

· Benefit realization and ROI

· Adherence to timeline

· Speed of execution

7. Measuring Individual Performance

The next category of measurement is individual performance. These measures indicate whether the individuals impacted by the change are progressing through their change journeys. Since the individual is the unit of change, measuring individual progress can be a leading indicator of overall project success. The methods used to obtain these measures include surveys, tests, assessments, observation, and performance evaluations. The individual employee metrics to measure performance are:

· Adoption metrics

· Usage and utilization reports

· Compliance and adherence reports

· Proficiency measures

· Employee engagement, buy-in and participation measures

· Employee feedback

7. Measuring change Management Performance

The metrics in this category are connected to the actual activities carried out by the change management team. While it’s helpful to monitor these activities, the other two outcome-oriented categories of individual and project performance are necessary to determine if the change management activities are successful. Change management performance measures include:

· Tracking change management activities conducted according to plan

· Training tests and effectiveness measures

· Training participation and attendance numbers

· Communication deliveries

· Communication effectiveness

· Performance improvements

· Progress and adherence to plan

· Business and change readiness

· Project KPI measurements

· Benefit realization and ROI

· Adherence to timeline

· Speed of execution

Part C – Essay

Change in organizations, large and small, private or governments are common. If we study our business environment we will find that many such organizational changes are happening everywhere. Obviously, the purpose of change in organizations is probably not the same, but the core objective of change management remains common i.e. to make organizations stronger, better and competitive. However, there are many instances where we see change initiatives fail or become unsuccessful.

Write a short essay explaining what a ‘Change Management’ is and why change programs often fail and therefore, suggest ways to manage them successfully.

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Written Exam / BSBLDR601 Lead and manage organizational change 2022 v1.1 Page 10 of 12

RTO PROVIDER CODE: 91151 CRICOS CODE: 02668F

Course: BSB80120 Graduate Diploma of Management (Learning)

Unit Code and Name: BSBLDR601 Lead and manage organizational change

Assessment item: #3- Presentation (Group work)

Instructions: This task requires you to do own research to prepare the answers.

Due date: Week 7 (Extension requires prior approval from your assessor)

Context and Purpose of the assessment:

This assessment will assess your skills and knowledge in the ‘BSBLDR601 Lead and manage organisational change’ unit. The following table maps the assessment activity against elements and performance criteria.

The assessment tasks for the unit assume that you will work in the Business Services industry. Case studies/ exercises used in this assessment reflect a workplace scenario.

The student must have access to a Computer, Printer, Overhead Projector and Microsoft Office Suite Applications for doing the assessment for this unit.

Attempt all the questions. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. If the assessment is not satisfactory, the trainer will allow one more attempt to the assessment item.

Group work & Presentation on a workplace scenario

Identify an organization of your choice (you may choose the organization where you currently work or research an organization from internet). You are requested by your CEO to act as ‘Project Coordinator’ for your organization to implement a major project either to capitalize on an opportunity or to change a situation (e.g. introducing new ERP software, launching new product or service or switchover to a new work structure). The change project may affect the entire organization or just a department. Try to use a real scenario but if that is not possible you can go for an invented one.

Prepare the presentation on the following areas:

Part A

i. Introduce briefly your organization and its strategic goals.

· Multi-billion-dollar, leading electronic company, started from small business in Taegu, Korea in 1938.

· Samsung started operation in the electronic industry in the late 1960s.

· Products are growing since while specializing in digital products, memory, system integrations and media.

· Samsung products specially televisions and smart phones are recognized all over the world due to high innovations and quality involved from production to distribution.

· Other products are iron, batteries, refrigerator, washing machines, etc. are some of the well-known products.

· Samsung exceeded sales of $100bn in 2007 for the very first time in the history of the company.

· Since then, Samsung has been taking advantages of the global technological advancements. With advanced innovations, products and technologies, Samsung has been able to competitive edge against its competitors.

· Samsung electronics is seen to contribute towards almost 70% of its group revenues in 2012 alone.

· Competitiveness and operational principles along with effectiveness of the company.

Strategic Goals:

Samsung is a technology company whose corporate mission and vision statements focus on innovation for global societal improvement through technological products. The strategic goals of Samsung company are:

· Employing or outsourcing employees in all branches across the globe to increase workforce.

· Introduction to new global code of conduct that should guide each and every employee in the company the company

· Operational Strategy

· Supply chain Management

· Quality Management

· Market Segmentation

· Restructuring its products

ii. Explain clearly the change management project that has been undertaken.

· Changes in Samsung Company:

· Samsung recently decided to increase the number of employees across the globe to increase the productivity and efficiency. Having many branches in the world, either employ or outsourcing is done. This reflects an aspect of constant change that occurs in the business that requires significant management of change by the company.

· The other vital change for the company is the introduction to new global code of conduct that guides each and every employee in the company. The expectations of the Samsung Company are described in the code of conduct. This code is forwarded to all the branches, employees and subsidiaries across the globe complying with all laws and ethical practices as socially responsible company.

· Samsung Group has multiple sub-companies amongst which one of the leading companies is Samsung Electronics. It has sales network across 74 countries. As one of the leading companies in collecting revenue and increasing competitiveness and rising globalization of business, Samsung undertakes complex operations principles.

· For operational strategy, supply chain management is crucial supporting arm. In this industry, rapid changes in electronics require responsive supply chain so as to be able to respond the changing demands of the customer. It will adopt the supply chain strategies that will consider the short-term as well as long term solutions according to internal and external influences.

· Samsung’s operations will focus on ensuring quality control by the expert certified quality management systems for ensuring quality outcomes. Samsung’s quality statement is focused on an efficient quality system that has the capability to meet customer expectations as well as requirements. Quality objectives is both consistent as well as measurable with the quality policies.

· Supplier quality management is prepared to address all the defects in products parts supplied by suppliers. This management need to continuous assess and conduct period in-depth audit of the suppliers for their technology selection, quality, delivery, finance and cost.

· Validation of product from different suppliers is carried out. Supply risk-assessment is done as well as manufacturing site audit need to be undertaken.

· Restructuring its product range and give a higher emphasis on bringing local preferences and requirements in their product range. For example, Samsung’s product name and product features mostly have international standards and general features but they do not factor in local needs. In countries like India there is a need for mobile phones which are sturdier and have higher water resistance ability with increased battery life.

· One thing they can do is launch a premium end product range by name of Samsung pro or Samsung supreme. This strategy would have a dual prong approach where on one side customers who are looking for a bargain in products can go for a regular product range which will not have innovative features but it would definitely have the quality and assurance of Samsung brand. On the other hand, people who are looking for premium product category with innovative features, latest technological development and luxury product range can opt for the Samsung premium category range. 

iii. Develop a change management project plan using the following template.

Part B

i. Develop education or training plans (using the following template) after consultation with relevant groups and individuals.

ii. Identify the benefits of communication or education plan.

iii. List the people & groups whom you may need to consult for valuable inputs.

Part C

i. Identify the common barriers to the change and suggest ways to overcome the issues.

ii. Identify ways to conduct regular review and follow-ups.

iii. Assess your education and communication plan initiatives and modify them to suit your change program objectives. (You may use the same template and highlight areas to show the modifications).

______________________________________________________________________________

References:

Samsung Engineering. 2013. Quality Management. Samsung Engineering. Accessed from [http://www.samsungengineering.com/sustainability/quality/common/suView]

Samsung. 2020c. Vision. Company Profile. Accessed from [https://www.samsung.com/us/aboutsamsung/vision/philosophy/philosophy-goals/]

Beckhard, R.  (1998). A model for the executive management of transformational change: Developing Human Resources, International Edition, Prentice Hall. p. 218-276

SAMSUNG GSG. 2016b. Values and Philosophy. Samsung Global Strategy Group. Accessed from [https://sgsg.samsung.com/main/newpage.php?f_id=samsung_value]

Samsung. 2020c. Vision. Company Profile. Accessed from [https://www.samsung.com/us/aboutsamsung/vision/philosophy/philosophy-goals/]

Instructions for Presentation:

· The students must be dressed in formal attire on the day of presentation.

· The students should prepare PowerPoint Slides and use overhead projector whilst making the presentation

· The students must bring their own removable disk (USB) to transfer the Slides for OHP projector’s use.

· The preparation and presentation must be shared by all the three group members (they may cover each of the three key topics- A, B and C)

· Time allowed for each member to speak is not more than 5 minutes (15 minutes for group).

Instructions for Evidence submission:

1. Each member of the group should submit print outs of PowerPoint slides.

2. The presentation needs to be the class audience which will be observed by the trainer and feedback sheet will be recorded for each student (to be signed by both trainer and student)

3. Assessment Coversheet must be attached with the submission.

Checklist for submission:

· Assessment cover sheet

· Record Sheet for Feedback on Role- Play & Presentation(Signed by student and Trainer)

· Print -outs of PowerPoint Slides.

Record Sheet for Feedback on Role- Play & Presentation

Course: BSB80120 Graduate Diploma of Management

Unit Code and Name: BSBLDR601 Lead and manage organizational change

Assessment item: 3- Presentation

Trainer/Assessor: _______________________Date: ______________________

Student Name: _______________________ Student ID: __________________

Other members of the Group:

1.

2.

Did the Student/group demonstrate the ability to present?

A3 2022 v1.1 BSBLDR601 Lead and manage organizational change page 2 of 4

RTO PROVIDER CODE: 91151 CRICOS CODE: 02668F

WRITTEN EXAMINATION

Course : BSB80120 Graduate Diploma of Management (learning)

Unit Code and Name: BSBLDR811 Lead strategic transformation

Time allowed: 2 Hours

Assessment type: Examination

Name of the Student: ______________________________________________________

Student ID number: ______________________________Section: __________________

Student’s Signature: _______________________________Date: __________________

For Office use only:

Feedback

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Purpose and context:

To be assessed as competent in this unit you must provide evidence that you can:

1. Prepare to undertake strategic change

1. Lead strategic change

1. Review strategic outcomes

The following table maps the final assessment activity against the Elements and performance criteria of BSBLDR811 Lead strategic transformation.

Instructions:

1. This assessment item has four parts. Part A has Multiple Choice questions and Part B has Short answer questions and Part C has an Essay type long answer question

1. In order to be treated as competent, you have to attempt all sections and demonstrate satisfactory performance.

1. Answer all questions.

1. In case of any doubt, contact/email your trainer.

Part A : Multiple Choice Questions

Tick () or circle clearly the most appropriate answer:

1. As per Myer – Briggs, there are five factors of personality dimensions. Which one of the below is NOT included in the five factors LIST?

1. Openness

1. Closeness

1. Extraversion

1. Agreeableness

1. A shared understanding on fairness could be part of a company’s

1. Bureaucracy

1. Change

1. Culture

1. Investment portfolio

1. Active listening skills involve,

1. Paying attention

1. Asking relevant questions

1. Use facial expressions such as nods and smiles

1. All of the above

1. Feedback can be obtained from the sources like,

1. Suggestion boxes

1. Social media platforms

1. Industry groups

1. All of the above

1. Constructive feedback from employees and others helps us

a) To discipline employees

b) To make better decisions

c) To form an external group

d) To build a ‘we’ & ‘they’ culture in organization

1. The process of self evaluation commonly involve all except,

1. Making notes in private journals

1. Personal goal setting & establishing a PDP

1. Interpreting feedback

1. Being overtly judgmental

1. ______________ is the ability to relate to the way another person is feeling and thinking.

1. Personality

1. Reflection

1. Excitement

1. Empathy

1. This is a technique that supports you to identify all of the factors that have contributed

to a particular problem.

1. The fishbone diagram

1. Brainstorming

1. Team ranking method

1. T chart

1. They seek to inspire and move people towards a common goal. They are

a) Coaching leader

b) Democratic leader

c) Visionary leader

d) Commanding leader

1. This type of participant learns through moving, doing and touching. Which of the following is of this kind?

1. Visual learners

1. Kinesthetic learners

1. Auditory learners

1. Mathematical learners

Part B -Short answer questions

1. How could you review your own capacity as a role model and build trust in order to lead a team?

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