Tiffany has worked in the emergency department (ED) of a regional...

Question Answered step-by-step Tiffany has worked in the emergency department (ED) of a regional… Tiffany has worked in the emergency department (ED) of a regional medical center for the past year. The average length of stay (LOS) is more than 4 hours, the number of patients who leave without being seen (LWBS) has climbed to 180 patients per month, and patient satisfaction scores have fallen to 80%. A Six Sigma team, including ED nurses, ancillary department staff, and physicians, has been established to identify opportunities to decrease average LOS and the number of patients that LWBS. Tiffany, a new member of her department’s Practice Council, has been asked to participate. The Six Sigma team will apply the six steps of the quality improvement (QI) process to determine an approach to reduce excessive wait times and improve patient satisfaction. The Practice Council completed the first two steps of the process (identify needs most important to the consumer of healthcare service and assemble an interprofessional team to review identified consumer needs and services) before Tiffany was asked to join.· Identify the next step (step 3) in the QI process and an approach the Six Sigma team might take.· The Six Sigma Team then moves to the fourth step and identifies the following goals: to decrease average LOS to less than 180 minutes, to reduce the number of patients that LWBS to less than 1% of the monthly volume, and to raise patient satisfaction scores to 97%. What is the next step of the QI process? Identify an effective approach the team might take.· Describe the sixth step in the QI process. Speculate on how communication rounds affected wait times, reduced the number of patients who LWBS, and improved patient satisfaction. Health Science Science Nursing NUR NUR-443 Share QuestionEmailCopy link Comments (0)