The dissatisfaction of consumers is evident in the number of...

Question Answered step-by-step The dissatisfaction of consumers is evident in the number of… The dissatisfaction of consumers is evident in the number of complaints addressed to the nurse manager or the staff nurse. Discuss how one could address these complaints and yet retain a good working relationship with other departments in the hospital. For example, a patient complains that a series of gastrointestinal tests that had already been done must be repeated because the outcome or result of the test was substandard. The repeat tests are scheduled for early the next morning, and the patient is already tired and frustrated and states he will not do any tests before 11 AM. How can the nurse manager or staff nurse intervene to meet the patient’s need and not disrupt the workings of another department? Can this patient be assisted without involving another department? Health Science Science Nursing NUR NUR-443 Share QuestionEmailCopy link Comments (0)