CHOOSE THE CORRECT ANSWER 1.What is good customer service? Select...

Question Answered step-by-step CHOOSE THE CORRECT ANSWER 1.What is good customer service? Select… CHOOSE THE CORRECT ANSWER1. What is good customer service? Select two (2) a. Customer service professionals do not provide a friendly voice; they are rude and refuse to help the customer in any way shape or formb. Good customer service starts with how you treat every customer as valuable. It also involves knowing the inventory, being familiar with company policy, and courteously guiding customers so that problems are resolvedc. Good customer service professionals provide a friendly voice and face to the company while solving problems, giving out accurate information, or helping clients make good decisionsd. Good customer service starts with how you treat only potential customers as valuable2. Good customer service always involves… Select one a. telling the customer whatever they want to hear b. enforcing the rules of your company c. actively listening to the customer’s concerns 3. Which statement about customer service is correct? Select onea. Excellent customer service results in fewer loyal customers.b. Excellent customer service results in lower wages.c. Excellent customer service results in a more positive business reputationd. Excellent customer service results in more promises and therefore more lawsuits4. A customer is unhappy with the service they have received by one of your colleagues and would like to make complaint. What would you do in this instance? Select twoa. Actively listen to the customerâs complaint, asking questions to make sure that you understand what they are unhappy about. Then Patiently and calmly work with them to find a solution, often offering a company approved added bonus to help retain them as loyal customers after the problem has been resolvedb. Ignore the customer until they go awayc. Apologise to the customer and tell them that their complaint will be dealt with accordingly however you do nothing about itd. Apologise to the customer for their experience, explain to them that you are new and are unable to handle complaints and then proceed to get the manager available in order for the complaint to be madee. Pass the complaint on to someone else as you do not want to deal with it5. Treat others as youad like to be treated is a good guiding principle behind offering outstanding service or sales through service. a. True b. False6. How do you normally respond if you do not know the answer to a customers question? Select one.a.Tell them the truth that you do not know and to go away because they are bothering youb. If you absolutely cannot answer their question, respond with Ã¢â¬ËIÃ¢â¬â¢m not 100% sure on that, but let me check with one of my colleagues and get back to you straight awayc.You make up the answer and hope for the best!7. Identify three (3) key provisions of relevant legislation that apply to provision of customer servicesa.Disability Services Act 1993b.Sale of Goods Act 1954c.Occupational Safety and Health Act 1984 8. A customer would like to take a taxi home after visiting your organisation. outline three options you would have to help them.a. Direct to your general mangerb. Checking if the organisation has an Ã¢â¬ËApproved Service Provider ListÃ¢â¬â¢Leave the matterc. Directing them to a list of local taxi firms displayed by the public telephoned. Offering a print out of print-out of local taxi firm numbers9. What are the skills of a good customer service representative? Select (3) three options.a. Patience with the customerb.Knowledge of the companyc. Customer service is a just a jobd. Empathy with the customer’s situation10. Identify four (4) organisational policies and procedure requirements relating to customer service and the customer service process.a. Handling complaints and grievancesb. Inventory purchasingc. Processing returnsd. Authorising discountse. Personal dress, mannerisms and conduct 11. Which of the following is most likely to help in calming an angry customer when face to face? Select onea. Smilingb. Slow nodding of the headc. Crossing your armsd. Rapid nodding of the head Health Science Science Nursing Share QuestionEmailCopy link Comments (0)