Many types of patients seek medical attention and care in an ambulatory care setting. Each patient has different needs and different concerns, even...

Question Answered step-by-step Many types of patients seek medical attention and care in an ambulatorycare setting. Each patient has different needs and different concerns, even if the diagnoses are similar. Communication and interpersonal skills are vital in meeting those needs and providing optimum care to the patient. However, the patient is not the only individual who must be considered; family members often are crucial to the patient’s health and well-being:Scenario: Lucille Cloyd is an 83-year-old patient who has been diagnosed with heart disease and is seeing Dr. Neill for treatment. Her daughter, Sarah Smithson, helps care for her and frequently accompanies her mother to Dr. Neil’s office. Mrs. Cloyd is widowed and visits the physician once a month, in addition to receiving home care services. The medical assistant must consider not only the needs of Mrs. Cloyd but also those of her extended family. Compassion and sensitivity are necessary to care for this patient, in addition to excellent therapeutic communication skills.What communication barriers might exist between patients and healthcare workers?How does the medical assistant effectively communicate with a patient’s family members?How will developing good therapeutic communication skills make the medical assistant more effective? Health Science Science Nursing Share QuestionEmailCopy link Comments (0)