Customer Service

Answers must be in apa format with in text citations. Must also have 3 scholarly sources and be a minimum of 1000 words total. I have attached the reading that goes with the questions.

1. How can you create a positive imagine over the telephone?

2. In what ways can technology play a role in the delivery of effective customer service?

3. How can a small business benefit from the technology we have today?

4. How can you build customer trust? Given an example.

5. What are some of the key reasons that a customer remains loyal to a product, a service, or an organization? Give an example of your loyalty to a product, a service, or an organization.