The NASA Knowledge Map on pages 302 – 304, discussion help

Read The NASA Knowledge Map on pages 302 – 304 of the textbook. After reading the case, write a 2-page analysis answering the following questions:

1. 1. Discuss the statement that knowledge management is a business process, not a technology.
   2. Discuss the benefits and challenges of implementing knowledge management systems.
   3. What measures can be used to encourage employees to surrender their knowledge and experience to help build a knowledge management system?
   4. You have been tasked to justify the investment in a knowledge management system. What is the productivity paradox when it comes to investments in information technology? How will you justify the investment, keeping in mind the productivity paradox?

   Make sure that your answer is well supported using material from the book or any additional sources. The font should be 12-point Times New Roman or 11-point Calibri. The margins should be 1 inch all around. The line spacing should be at 1 or 1.15, with no spacing between paragraphs.

   These write-ups are not meant to be only summaries of the assigned readings. The matching percentage in SafeAssign should be below 25 %. The write-ups should not contain any punctuation or grammatical errors. If material from any source (including the assigned case or book) is used, these references should be specified using the APA format. The write-ups will be evaluated using the specified grading form