Short Paper: Employment Law

This short paper will help you synthesize information from the readings for this module and inform your thinking when you work on Section IX of the final project.

In the transcripts provided for the final project case study, many legal risks occur through the actions of the characters. Based on the readings for this module, what laws are applicable in this situation and how are they applicable? Support your response with specific examples. Additionally, who should be accountable for the potential legal failures in this scenario? How can the supervisor and call center manager create a culture of accountability?

Your paper should include these critical elements:

Identification of applicable laws with supporting examples
Identification of accountable audience (individuals/parties)
Recommendation of strategies the call center can use to create cultural accountability

Guidelines for Submission: Your paper should be submitted as a 2- to 3-page Microsoft Word document with double spacing, 12-point Times New Roman font, one-inch margins, and at least three sources cited in APA format.

Article: Summary of Major Laws of the Department of Labor “The
Department of Labor (DOL) administers and enforces more than 180
federal laws.” This article provides a brief description of many of
DOL’s principal statutes most commonly applicable to businesses, job
seekers, workers, retirees, contractors, and grantees.

Library Article: Challenge of Contract Provisions a No-Go for Nova Scotia Engineer This
article chronicles the story about a fired employee’s claim that his
employment contract was void because of a non-compliant severance
provision and an inaccurate job description.

Library Article: The Rise of the Workplace Ombudsman “One
of the mechanisms for internal conflict resolution has been an
ombudsman. This is a person (or office) that oversees or assists with
the investigation and resolution of workplace complaints.” This article
discusses how the rise of the workforce ombudsman came to prominence.