ENTERPRISE SOFTWARe

MISSION 6 – ENTERPRISE SOFTWARE

BACKGROUND

Enterprise software applications have been implemented widely in recent years. Are their customers
happy?

SUMMARY

You will research customer satisfaction with a specific brand of enterprise software.

□ In 2018, PC Magazine lists down the top 10 ERP Systems out in the market. Select a brand of
enterprise software, such as Epicor, Syspro, SAP, Oracle NetSuite, Microsoft Dynamics, etc.
(see complete list: https://www.pcmag.com/roundup/346016/the-best-erp-software).
□ For each article, provide a complete reference (follow APA citation guide) as well as a one-
paragraph summary of the article.

TASKS

□ Background: The early years of enterprise software implementations were marked by
notable expensive failures. Subsequent generations of enterprise software have vastly
improved features. At this time, we can better examine the quality of the applications rather
than merely their failure rate.

□ Find at least three (3) relatively recent and substantial media articles (newspapers,
magazines, websites) that describe the use of your chosen brand of enterprise software in
actual organizations.

□ Following the summaries, draw some conclusions about the quality and effectiveness of the
enterprise software. Do organizations feel these applications are worth the investment?
Why or why not? What features do organizations want added most?

□ Write up your analysis and conclusions in a clear and professional document.