Human Resources Managment

A hiring manager needs your advice and assistance in filling several customer service representative positions. As a human resource recruiter, you must sit down with the hiring manager and collect some particular data for a job analysis, which you will use to create a detailed job description to attract candidates who meet the job requirements.

Research and focus your discussion on the following:

• Discuss the importance of a job analysis.
• Provide the steps to take in conducting a job analysis.
• Explain 2–3 advantages and disadvantages to collecting data (interview, observation, historical data, survey or questionnaire, focus groups, or case studies) for the job analysis of a customer service representative position