The CEO of your firm has heard from several..

PART A

Write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas:

The CEO of your firm has heard from several of his peers in town that major new quality initiatives almost always require some kind of culture change.

• Discuss how a company’s culture can affect its quality performance from both a positive and negative manner.
• Give at least 2 specific examples of each

PART B

1000-1200 words

Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one). In your paper, cover the following specific items:

• Name of the company, what it does, and the kind of competition it faces
• The specific event or issue that drove it toward embarking on a formal quality improvement program
• A description of any implementation challenges
• What results were achieved (be specific)
• Any disappointments or unresolved issues
• What you learned from doing the research

APA FORMAT