Health care organizations (HCOs) often struggle with performance improvement and with effectively communicating performance improvement results to their internal and external stakeholders. It is equally important to communicate your successes externally for marketing and internally to continue to build on your successes. The messaging to these two groups, however, is very different.

For this project, write a paper of 3 pages, excluding cover page, abstract page, and reference page and discuss the following:

• Describe specific initiatives, laws, and accreditation standards that can be leveraged to improve health care quality and enhance performance improvement.
• Develop a communications strategy to achieve effective and efficient communication of performance data and performance improvement initiatives.
• Include a plan for strategic messaging in communications to employees (to effect change) and communications to the general public (for marketing purposes).

Note: Use APA style to cite at least 5 scholarly sources from the last 5 years.

Consider Gloria Anzaldua’s exploration of language in “How to Tame a Wild Tongue.” Similarly, Amy Tan, author of “Mother Tongue,” coined the word “Englishes” to describe the different forms of language she uses throughout her day. Why does Anzaldua use different kinds of language in her life? Or more importantly, why do you? Consider the “literacies” we explored in Essay One. Now consider the different Englishes, literacies, or mixed languages you use based on your audience or social situation. Why do Anzaldua and Tan do it? Why do you do it? The answer to this question should ultimately be your thesis statement for Essay Two.

This is a categorization essay, where you must arrange the different languages or language forms that you use in different aspects of your life. Each supporting paragraph should explore a different form of communication. You should develop each supporting paragraph by providing quoted examples of the different kinds of language that you might use depending on the social situation, personal experiences, descriptions, and discussion. You should also borrow quotes from Anzaldua’s essay as necessary. You should also provide an engaging introductory paragraph which effectively references Anzuldua’s text as a connection between the world and your essay. Your concluding paragraph should reflect on your thesis and main idea.

Other requirements: approximately 3-5 pages in length, appropriately formatted, fully-developed paragraphs with an interesting title. Your essay should also include correct MLA in-text citations and a works cited page.

o add a Page Border, Click Page Borders under the ___________ Tab, in the Page Background Group.

Question 1 options:

a)

Design

b)

View

c)

Insert

d)

Format

The default spacing after a paragraph is_________, which is slightly less than the height of one blank line of text.

Question 2 options:

a)

5 points

b)

6 points

c)

7 points

d)

8 points

To wrap text around a picture using Layout Options, with the picture still selected, from the Arrange group on the _____________ tab, click Wrap Text and then click on Square.

Question 3 options:

a)

Design

b)

View

c)

Insert

d)

Format

Question 4 Unsaved

The manner in which text displays around an object is:

Question 4 options:

a)

text effects.

b)

picture wrapping.

c)

text wrapping.

d)

display format.

In Word 2016, the default font is:

Question 5 options:

a)

Calibri.

b)

Times New Roman.

c)

Cambria.

d)

Arial.

Using the _____________shading dialog box, students can select the type of border, color, and where to apply the border.

Question 6 options:

a)

Graphics

b)

Format

c)

Document

d)

Borders

When inserting text from another document, Click the Insert tab, click the ______________ button arrow, and then click Text from File.

Question 7 options:

a)

Design

b)

View

c)

Object

d)

Insert

Characters that display on the screen to show the location of paragraphs, tabs, and spaces, but that do not print, are called:

Question 8 options:

a)

nonprinting characters.

b)

anchors.

c)

bullets.

d)

highlighters.

__________ is a movable, resizable container for text or graphics.

Question 9 options:

a)

SmartArt

b)

A banner

c)

A smart box

d)

A text box

Inserting _________, as a footer, inserts a field (a “smart” piece of text). In this case, it means that if the file name changes, the footer will automatically be modified to reflect the change.

Question 10 options:

a)

a File Tab

b)

a File Name

c)

a reference

d)

text

___________ layout includes line spacing, indents, and tabs.

Question 21 options:

a)

Document

b)

Paragraph

c)

Line

d)

Text

Numbered lists can be set up using the __________numbered lists check box.

Question 22 options:

a)

automatic

b)

general

c)

sequential

d)

fixed

Many individuals now prefer this spacing, even on paper, because the lines of text appear less crowded.

Question 23 options:

a)

1.08

b)

1.15

c)

1.25

d)

1.5

A __________ is a list of items with each item introduced by a symbol such as a small circle or check mark, and which is useful when the items in the list can be displayed in any order.

Question 24 options:

a)

bulleted list

b)

numbered list

c)

outline list

d)

tabular list

Question 25 Unsaved

_____________ media, also called interactive media, refers to computer interaction that responds to your actions; for example, by presenting text, graphics, animation, video, audio, or games.

Question 25 options:

a)

Rich

b)

Smart

c)

Action

d)

Response

In Word, the information about paragraph ___________ is stored in the paragraph mark at the end of a paragraph.

Question 26 options:

a)

layout

b)

length

c)

formats

d)

placement

Question 27 Unsaved

In the __________dialog box, indenting can be set.

Question 27 options:

a)

Tabs

b)

Format

c)

Paragraph

d)

Layout

Question 28 Unsaved

__________ are formats applied to images that make pictures resemble sketches or paintings.

Question 28 options:

a)

Picture effects

b)

Artistic effects

c)

Picture styles

d)

Artistic styles

A series of dots following a tab that serve to guide the reader’s eye is a:

Question 29 options:

a)

tab extension.

b)

tab stop.

c)

dot leader.

d)

focus leader.

Tab stops are a form of ___________formatting.

Question 30 options:

a)

text

b)

document

c)

paragraph

d)

visual

Assessment Instructions

Preparation

For this assessment, you will investigate communications and collaborative relationships in a case that had a negative outcome and propose a more effective strategy for future care. Based on the results of your investigation, you will prepare an agenda for a multidisciplinary debriefing meeting with the care coordination department. In addition, you will need to present and defend your recommendations for improvement.

Complete the Vila Health: Building Collaborative Relationships exercise, linked in the Required Resources. This interactive simulation will enable you to host a meeting of stakeholders to see what you can learn about the communication and collaborative relationships in this case.

Note: Remember that you can submit all, or a portion of, your draft agenda to Smarthinking for feedback, before you submit the final version for this assessment. However, be mindful of the turnaround time of 24–48 hours for receiving feedback, if you plan on using this free service.

Requirements

Investigate communications and the collaborative relationships in the Sibanda case. Then prepare an agenda, for a one-hour meeting, identifying key topics to be discussed. Include, in the same document,your recommendations and rationale for a more effective strategy for future, patient-centered care.

Agenda and Improvement Recommendations Format and Length

Format your meeting agenda and recommendations using APA style.

• Use the APA Style Paper Template, linked in the Required Resources. An APA Style Paper Tutorial is also provided (linked in the Suggested Resources) to help you in writing and formatting your agenda and recommendations. Be sure to include:
  • A title page and references page. An abstract is not required.
  • The purpose and objectives or goals of the meeting.
  • Expected meeting outcomes.
  • A running head on all pages.
  • Appropriate section headings.
• Your agenda and recommendations document should be 4–5 pages in length, not including the title page and references page.

Supporting Evidence

Cite 5–7 sources of scholarly or professional evidence to support your recommendations.

Developing the Agenda and Improvement Recommendations

Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your agenda and recommendations address each point, at a minimum. You may also want to read the Building Collaborative Relationships Scoring Guide to better understand how each criterion will be assessed.

• Explain the relationship between effective communication and continuous monitoring of interactions among patients, families, and caregivers.
  • What evidence or examples can you cite?
  • What conclusions can you draw?
  • What is the care coordinator’s role in monitoring interactions?
• Explain how effective communication supports the provision of ethical and legal care coordination.
  • What evidence or examples can you cite?
  • What conclusions can you draw?
  • What are the ethical and legal dimensions of care that are dependent upon, or influenced by, effective communication?
• Describe two effective communication strategies that support the provision of ethical and legal coordinated care.
  • Why are those strategies effective?
  • What evidence supports your strategies?
  • How do those strategies relate to the ethical and legal dimensions of care?
• Explain how patient advocacy can influence relationships within the care coordination structure.
  • What evidence or examples can you cite?
  • What conclusions can you draw?
• Provide two unbiased, culturally-competent, recommendations for patient-centered care.
  • What assumptions underlie your recommendations?
  • What evidence supports your recommendations?
• Identify opportunities for cross-cultural training in clinical team development and implementation.
• Write clearly and concisely, using correct grammar and mechanics.
  • Express your main points and conclusions coherently.
  • Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation.
• Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
  • Is your supporting evidence clear and explicit?
  • How or why does particular evidence support a claim?
  • Will your audience see the connection?

Additional Requirements

Be sure that you have used the APA Style Paper Template to format your agenda and recommendations and that your document includes:

• A title page and references page.
• A running head on all pages.
• Appropriate section headings.

In addition, be sure that:

• Your agenda and recommendations document is approximately 4–5 pages in length, not including the title page and references page.
• You have cited at 5–7 sources of relevant and credible scholarly or professional evidence to support your recommendations.

Portfolio Prompt: You may choose to save your agenda and recommendations to your ePortfolio.